At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels. HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.
Call us or visit the nearest HSBC branch or Customer Service Center:
+974 4 4254353
P O Box 57, Building 150,
Al Matar Street, Umm Ghuwailina,
In the event we are unable to provide an immediate solution to your complaint, you will be provided with a Complaint Reference Number, together with the approximate time frame required to resolve the matter. You will be contacted by the committed date with a full response.
Escalation of a complaint:
If you are not satisfied with the response you have received by logging your complaint through the channels provided above, or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Complaints Unit:
Corporate Customer Service Manager, HSBC Bank Middle East Limited, Al Matar Street, Street No. 950, Building No. 150, Umm Ghuwallina, Area Code No. 27 Doha, Qatar
A Customer experience HSBC Qatar representative will contact you within two working days following receipt of your correspondence.