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Every customer enquiry is important to us. By providing details about your business interests we can direct your enquiry to our most relevant team member.

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General enquiries

Address

HSBC Bank Middle East Limited
Al Matar Street
Street No. 950
Building No. 150
Umm Ghuwallina
Area Code No. 27
Doha
Qatar

Send us your compliments, suggestions or complaints

Your comments matter to us

At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels.

HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.

Call us or visit the nearest HSBC branch during bank working hours.

Client Management Office: +974 4425 4353

Address:

Corporate Customer Service
HSBC Bank Middle East Limited,
P O Box 57, Building 150,
Al Matar Street, Umm Ghuwailina,
Doha, Qatar

In the event we are unable to provide an immediate solution to your complaint/ feedback, you will be provided with a Complaint Reference Number, together with the time required to resolve the matter. You will be contacted on or before the committed date with a full response.

Our complaints process

What happens when you first complain?

We will always try to resolve your concerns immediately. If this is not possible, we will fully investigate all the issues you have raised and aim to resolve them as quickly as we can, by speaking with you or writing to you. Sometimes it may take a little longer to resolve matters. If this is the case, we will keep you informed on progress and when the complaint is resolved we will provide you with a final resolution. 

What can you do if you're not satisfied with the response to your complaint?

If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by writing to:

Email: qatarcustomer.experience@hsbc.com

Corporate Customer Service Manager

HSBC Bank Middle East Limited
P O Box 57, Building 150
Al Matar Street, Umm Ghuwailina
Doha, Qatar

HSBC Qatar representative will contact you within two working days following receipt of your correspondence.

If the customer is not satisfied with HSBC's response

Where you are not satisfied with our final response or two weeks have passed since you first raised your complaint you have the right to refer your complaint to the Qatar Central Bank.

Qatar Central Bank details are as follows:

Address:

Qatar Central Bank

P.O. Box No. 1234
Doha, Qatar
E-mail: bcsu@qcb.gov.qa

Phone: +974 4422 2441

Fax: +974 4422 2450

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