At HSBC, your opinions matter. Should you have any compliments, suggestions or complaints about the service you have received, please use one of the following channels.
HSBC Bank Middle East Limited has a complaint/feedback handling process in place, details of which are provided below.
Call us or visit the nearest HSBC branch during bank working hours.
Client Management Office: +974 4425 4353
Corporate Customer Service
HSBC Bank Middle East Limited,
P O Box 57, Building 150,
Al Matar Street, Umm Ghuwailina,
In the event we are unable to provide an immediate solution to your complaint/ feedback, you will be provided with a Complaint Reference Number, together with the time required to resolve the matter. You will be contacted on or before the committed date with a full response.
Our complaints process
What happens when you first complain?
We will always try to resolve your concerns immediately. If this is not possible, we will fully investigate all the issues you have raised and aim to resolve them as quickly as we can, by speaking with you or writing to you. Sometimes it may take a little longer to resolve matters. If this is the case, we will keep you informed on progress and when the complaint is resolved we will provide you with a final resolution.
What can you do if you're not satisfied with the response to your complaint?
If you are not satisfied with the response you have received by lodging your complaint / feedback through the channels provided above or if you do not receive a response within the time frame communicated, you may escalate the issue to the Customer Experience team by writing to:
Corporate Customer Service Manager
HSBC Bank Middle East Limited
P O Box 57, Building 150
Al Matar Street, Umm Ghuwailina
HSBC Qatar representative will contact you within two working days following receipt of your correspondence.
If the customer is not satisfied with HSBC's response
Where you are not satisfied with our final response or two weeks have passed since you first raised your complaint you have the right to refer your complaint to the Qatar Central Bank.
Qatar Central Bank details are as follows:
Qatar Central Bank
P.O. Box No. 1234
Phone: +974 4422 2441
Fax: +974 4422 2450